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Terms and Conditions of Touristic Services

Jan 13, 2024

Thank you very much for choosing TOUR IN PERU for your upcoming vacation. Please carefully read the information in this article, which contains the TERMS AND CONDITIONS FOR THE HIRING OF TOURIST SERVICES with our company.

1. Handling of Passenger Information

To proceed with the reservation, TOUR IN PERU requests personal information, which will be strictly confidential and used only for booking purposes:

  • Full name.
  • Date of birth.
  • Nationality.
  • Gender.
  • Dietary requirements.
  • Medical condition (mandatory for adventure tours).
  • Copy of your passport (if booking with an expiring passport, you must provide a copy of the new one as soon as available).

2. Deposit and Payment Methods

To confirm the reservation of any of our services, a 50% initial payment of the total price of the requested service(s) must be made (non-refundable in any case). The following are our payment options:

Commissions : All payment methods generate commissions, which vary depending on the company. It is important to emphasize that the customer will bear these costs.

Prices in dollars : All prices are expressed in US dollars and include taxes and fees applicable to foreign tourists, non-resident Peruvians.

Confirmation of the reservation : Once we receive your personal information and the 50% payment for the requested services, we will send you an email within the next 24 hours with the Confirmation Form  (this document will include all details of the reserved service or services) .

3. Payment of the Balance

  • The balance must be paid upon arrival in the city of Cusco or before the start of the services at our central office.
  • Failure to pay the balance will prevent your participation in the reserved services (in no case will the company make any refund of the initial payment).

4. Airfare and Train Tickets

All airfare and/or train tickets are entirely NON-REFUNDABLE.

5. Customer-Initiated Itinerary Modifications

  • Any modifications initiated by the customer incur penalties to be borne by the customer.
  • It is crucial to emphasize that for airfare, train tickets, and Inca Trail permits, modifications are not allowed under any circumstances.
  • Transferring the ownership of services is also not possible.

6. About the Inca Trail and Alternative Hikes

  • MODIFICATIONS: Changes to dates, ownership, routes, and other aspects related to the Inca Trail are entirely NON-REFUNDABLE.
  • CANCELLATIONS: Cancellations in Inca Trail services incur a penalty of 100% of the service cost. Therefore, if the customer made the initial 50% payment, the customer must complete the remaining 50% payment.
  • NO SHOWS: If customers do not show up for the Inca Trail, no refund will be issued, and it will be considered a NO SHOW.

7. Customer Cancellations or Annulments

  • If the cancellation of any service is requested up to 30 days before the tour’s start, 50% of the initial payment will be refunded. Therefore, if a refund is requested 29 days or less before the reserved tour starts, no refund will be processed.
  • The following services: Inca Trail, airfare, and/or train tickets are not subject to any cancellation or refund.

8. Passenger or Customer Responsibilities

  • It is the passenger’s responsibility to provide accurate information for making reservations.
  • The customer must carry the passport or travel document used for the reservation.
  • For hiking and/or adventure excursions, customers over 65 years old must have a medical certificate of good health.
  • Having travel insurance before leaving the country is highly recommended Please consult with your agent.
  • If the passenger exhibits any of the following symptoms: intoxication, use of toxic substances, mental disorders, or safety measures, we reserve the right to suspend the contracted service.
  • If the customer fails to follow the established itinerary, causing delays, losses, or other inconveniences, the customer will be responsible for them.
  • There will be no possibility of a refund once the services are in full progress and running regularly if the customer voluntarily decides not to continue with them.

9. Criteria for Suspending Activity and/or Service

The following are the criteria for suspending the activity of reserved services:

  • Social issues (strikes and similar events)
  • Inadequate health conditions on the part of the passenger
  • Conditions resulting from the consumption of alcohol and/or toxic substances
  • Emergency zone declared by the State or authorized office
  • Mutual agreement with the customer

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