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TOUR IN PERU OBTAINED THE CALTUR CERTIFICATION – One more achievement!

We have just had another major success! TOUR IN PERU obtained the CALTUR Certification, which is the top one in our country, vouching for high quality in all travel services. It is conferred by the Peruvian Foreign Trade and Tourism Department.

Requirements for the CALTUR Certification

Peruvian government is totally committed to a top-quality standard in all travel services around the country. This certificate is the highest level in their National Plan for Tourism Quality.

They want travel agencies with complete staff involvement and the most efficient system of management and operations, such as logistics, customer services, designing and promotion of new destinations and travel services among others. The assessment covers all companies’ areas: management, sales, reservations, operations, marketing, logistics and quality.

TOUR IN PERU Evaluation for the CALTUR Certificate

The last of a series was conducted by a top Foreign Trade and Tourism Department inspector in our main office, during 4 hours. Among the travel activities reviewed, were customer attention and communication processes, all tourism operations (transfers, lodging, tours, booking, etc), destinations’ promotion, the main criteria being to spot the markers of steady top-quality services, like the ones we offer in top 6 reasons for choosing us . Active licenses and certifications were also considered as a key factor.

After a thorough and detailed inspection, TOUR IN PERU obtained a satisfactory grade in all areas, which allowed us to meet all requirements for the CALTUR Certification Level 2, not too far from the level 3, the highest one. Only a few travel agencies in the country have level 2 certifications and even fewer have received the level 3. Due to current regulations, there is a time between passing the audit and issuing of official documents and the certification ceremonies. We will post it all in a few months, like we have done with our Peruvian Company of the Year Award celebration.  

The Foreign Trade and Tourism official added a congratulation to all TOUR IN PERU staff  for their competence, dynamic disposition and also for the high quality observed in the totality of divisions within our company. 

TOUR IN PERU Obtained the CALTUR Certification – What’s Next 

Naturally, we want to keep getting our departments even better, in order to reach steady performances worthy of obtaining the next and highest certification stage, which is level 3.

Also, TOUR IN PERU is aiming at more recognitions of first-rate tourism services both domestic and international, like the TourCert Certification, ISO 9001 and ISO 14001, which will add to attesting our company’s leading position both in Cusco and nationwide (we are one of the best Inca Trail operators). Before the current certification, we were awarded the 2018 Certificate of Excellence by TripAdvisor, one of the most important social networks around the world. Our central commitment is providing our clients a traveling experience in Peru which goes even beyond their expectations! They can contact us anytime for inquiries, quotations, etc.

In one more achievement, TOUR IN PERU obtained the CALTUR Certification! We certainly look forward to continue improving the services given to all our customers!

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